Nortel-networks 1000M Uživatelský manuál Strana 456

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456 Central Answering Position
Display diagnostics
Key click
Transfer
This key is used to transfer a call to an extension without having to wait for
the desired party to answer.
Procedure 93
Transferring a call without consultation
Step Action
1
You have answered a call from the ACD queue.
2
Press Transfer.
3
Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4
Press Transfer while you still hear the phone ringing. You are no
longer connected to the call.
5
If the call is not answered or forwarded by the call forward feature, it
rings back to the CAP telephone (programmable in LD 15).
—End—
Procedure 94
Transferring a call with consultation
Step Action
1
You have answered a call from the ACD queue.
2
Press Transfer.
3
Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4
Wait until the call is answered.
The original call is put on hold.
5
Speak to the person called.
6
To return to the original caller without extending the call, press the
ACD queue extension key.
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.
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