Nortel Networks P0919439 Uživatelský manuál stáhnout pdf (Strana 62)

Management Reports

Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07

• To view reports for a whole day, click the day required and then click the

Daily button.

• To view reports for a whole week, click on any day in that week and then

click the Weekly button.

• To view reports for a whole month, click on any day in that month and then

click the Monthly button.

Note: These buttons will only be highlighted and available for selection if statistical

data is stored for that time period.

After selecting the required time period, the Report Manager window will open and the title bar

will reflect your selection. Refer to the next section on Report Manager for details on how to

view individual reports.

Report Manager window

The Report Manager window allows different management reports, in different formats, to be

selected and viewed on the screen. Reports can also be printed from this window. The Report

Manager menu bar offers the following options:

ile

rint… - allows you to print management reports.

lose - closes the Report Manager window.

View

raph - allows you to view and open report in a graphical format (if available).

umeric - allows you to view and open report in a numerical format.

Report

This option displays a list of the reports available to view. This list will depend on whether or not

you selected to view information for a Skillset or the System. The full list is as follows:

• Answered C

all

• Ab

andoned Call

• I

ncoming Call

• A

gent Activity

• Av

erage Time

• S

ystem Capacity

• Cal

l Profile

• Agent P

rofile

• Su

mmary

1 2 ... 57 58 59 60 61 62 63 64 65 66 67 ... 94 95

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