Nortel Networks VT100 Uživatelský manuál stáhnout pdf (Strana 72)

IVR 2.0/I call flow interface

4-13

Meridian IVR VT100 Gateway Development Guide Product release 2.0/I

Table 4-2

Application cell functions

If the caller hangs up before the transaction is completed, the COMA cell in

the clean-up branch of the START cell clears the memory and buffers

associated with the application.

Step Description

Cell 1 The ANSW cell answers the incoming call.

Cell 2 The GDAT cell plays a prompt requesting the caller to

enter an account number. The number entered is

stored in the ACCOUNTNUMBER buffer.

Cell 3 The MENU cell plays a prompt instructing the caller to

press 1 to get an account balance, or press 2 to get an

account update.

Cell 4 When the caller presses “1” on the telephone, the COMI

cell starts the transaction.

According to the COMI cell parameters in Figure 4-3,

the action template speciﬁed in the COMI cell

parameter window is “getbalance”. (This template is

used in the sample transaction described in Chapter 3:

Getting started, specifically Figure 3-11 on page 3-18.)

The COMI cell provides the contents of the

ACCOUNTNUMBER buffer to the host computer

application.

Cell 5 According to the COMO cell parameters in Figure 4-4

on page 4-7, the COMO cell receives the customer’s

balance from the BALANCE buffer.

Cell 6 The contents of the BALANCE buffer is played to the

user.

Cell 7-9 When the caller presses “2” on the telephone, an

account update is given because the application

communicates in a similar manner.

Cell 10 The caller hangs up and the application ends.

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