Nortel Networks Call Center Telephone Uživatelský manuál stáhnout pdf (Strana 11)

Chapter 1 About Call Center 11

Call Center Telephone Administration Guide

Overflow rules per skillset 20 20

Basic Intelligent Caller Input Routing:

the ability to route a call to an Operator,

Auto Attendant, skillset mailbox, CCR

Tree or internal or external number

Available

Advanced Intelligent Caller Input

Routing: the ability to route a call based

on multi-digit fixed or variable strings

Not available Available

Delegated Call Center Administration:

the System Administrator can create a

password to give a Call Center

Administrator or supervisor access to

Call Center administration.

Available

Intelligent Overflow Routing: rules you

create to overflow, change the priority of,

and move calls to multiple skillsets, a

skillset mailbox, an internal or external

number, a mailbox, the Auto Attendant

or an operator.

Available

Intelligent CLID/DNIS Routing Not available Available

Overflow rules per skillset 20

Service Mode: you specify the start and

end times for the day and night skillset

for each day of the week

Available

Features Basic Call Center Enhanced Call Center

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Nortel Networks Call Center Telephone Uživatelský manuál Strana 11