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June 2007 Troubleshooting your CallPilot system
1005r Server Maintenance and Diagnostics 27
Basic hardware check
This section describes some basic checks that you can do when you start
up the server.
To run the startup test
1 Ensure system is powered down and AC cords are disconnected.
Wait five seconds before turning on the power again.
2 Apply AC power to the server by plugging in the first AC cord and
then the second AC cord. Observe the front panel display.
Figure 3: 1005r front panel.
Result: All the LEDs on the front panel illuminate for a fraction of a
second.
Note: The back panel LEDs on each power supply start blinking
green when the AC power is applied and then turn solid green after
- CallPilot 1
- Release 4.0 1
- Trademarks 2
- Information for Japan 4
- Standard 1.10 6
- 6 CallPilot 6
- Publication history 7
- 8 CallPilot 8
- Task List 9
- Task List Standard 1.08 10
- 10 CallPilot 10
- Contents 11
- 9 RAID operations 137 12
- Index 197 13
- Contents Standard 1.10 14
- 14 CallPilot 14
- How to get Help 15
- How to get Help Standard 1.10 16
- 16 CallPilot 16
- Outlining maintenance and 17
- 1005r server features 18
- 20 CallPilot 20
- 22 CallPilot 22
- Replacement parts 23
- Reference documents 24
- Chapter 3 25
- Startup diagnostics overview 26
- Basic hardware check 27
- Table 1: Alarm fault LEDs 28
- To run the POST 30
- Table 2: POST beep codes 31
- BIOS error messages 32
- Table 3: BIOS error messages 32
- Error message Description 33
- 36 CallPilot 36
- Interpreting hard drive LEDs 38
- 40 CallPilot 40
- Chapter 4 41
- Overview 42
- Viewing event logs 43
- Types of Windows event logs 44
- Figure 4: Event Viewer 45
- Figure 5: Application log 46
- Figure 6: System log 47
- Using TCP/IP diagnostic tools 48
- The ping command 50
- The tracert command 51
- Table 6: Tracert parameters 52
- The arp command 53
- The nbtstat command 54
- Parameter Description 55
- 56 CallPilot 56
- The netstat command 57
- Using the chkdsk utility 58
- 60 CallPilot 60
- Monitoring server hardware 61
- ISM overview 62
- Chapter 6 63
- Event processing 64
- Alarm notification 64
- Component dependencies 64
- Detecting hardware problems 65
- Alarm Monitor 66
- Event Browser 68
- Disabling call channels 70
- The Maintenance screen 71
- 72 CallPilot 72
- Table 11: Component sections 73
- 74 CallPilot 74
- Viewing component states 75
- Alert icons 76
- Stop versus courtesy stop 79
- To start or stop a component 80
- Button Description 81
- Before you begin 82
- To run a diagnostic test 83
- 84 CallPilot 84
- diagnostic title 85
- 86 CallPilot 86
- 88 CallPilot 88
- 90 CallPilot 90
- Chapter 7 91
- Diagnostics Tool 93
- 94 CallPilot 94
- PEP Maintenance utility 95
- Session Trace 96
- To find a session 97
- 98 CallPilot 98
- CallPilot System Monitor 99
- 100 CallPilot 100
- System Monitor 101
- Windows Control Panel 101
- System Info tab 102
- Legend/Help tab 103
- Figure 15: Legend/Help tab 104
- Replacing basic chassis 105
- To remove the front bezel 106
- To replace the front bezel 107
- To remove the server cover 108
- To replace the server cover 109
- Requirements 110
- Figure 18: Processor air duct 111
- Replacing the power supply 112
- Figure 19: Power supplies 113
- Replacing a hard drive 114
- Figure 20: Front panel 115
- 116 CallPilot 116
- 118 CallPilot 118
- Replacing the dual NIC card 120
- To replace a dual NIC card 121
- 122 CallPilot 122
- 124 CallPilot 124
- Figure 27: Low-riser PCI card 125
- ATTENTION 126
- 128 CallPilot 128
- Replacing the DVD combo drive 129
- 130 CallPilot 130
- Replacing memory DIMMs 132
- 134 CallPilot 134
- 136 CallPilot 136
- RAID operations 137
- Outlining RAID functions 138
- Verifying the RAID firmware 139
- RAID operations Standard 1.10 140
- 140 CallPilot 140
- June 2007 RAID operations 141
- 142 CallPilot 142
- ➝ Adapter, and then 143
- 144 CallPilot 144
- 5 Click OK 146
- RAID splitting 147
- PEP installation 149
- 150 CallPilot 150
- Replacing the RAID card 151
- To replace the RAID card 152
- 154 CallPilot 154
- Figure 38: Low-riser PCI card 156
- 158 CallPilot 158
- RAID system” on page 142 159
- 160 CallPilot 160
- Replacing or adding voice 161
- M1/CS1000 switch connectivity 162
- DSP numbering and location 164
- Replacing an MPB96 board 165
- To replace an MPB96 board 166
- 168 CallPilot 168
- 170 CallPilot 170
- 172 CallPilot 172
- 174 CallPilot 174
- Upgrading to high capacity 175
- 176 CallPilot 176
- 178 CallPilot 178
- 180 CallPilot 180
- 182 CallPilot 182
- 184 CallPilot 184
- Chapter 11 185
- 186 CallPilot 186
- When to upgrade the BIOS 187
- When to reconfigure the BIOS 187
- 188 CallPilot 188
- BIOS settings 190
- MIRRORING 191
- Using system event logs 193
- To clear system event logs 194
- Network card failure 196
- Video card failure 196
- June 2007 Index 203
- Index Standard 1.10 204
- 204 CallPilot 204
- Document Number: 555-7101-512 206
- June 2007 206
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