Nortel Networks DMS/MSL-100 Uživatelský manuál Strana 11

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Symposium and DMS/MSL-100 Switch Guide 11
April 2004 Getting started
Skills you need
Introduction
This section describes the skills and knowledge you need to use this guide
effectively.
Nortel Networks product knowledge
Knowledge of, or experience with, the following Nortel Networks products can
be of assistance when configuring the switch to communicate with Symposium
Call Center Server:
! Symposium Call Center Server
! DMS switch
! Switch release CCM010/SCAI12 to CCM017/SCAI17
! Intelligent Call Manager switch translation release ICM00001 to
ICM00075
! Maintenance Administration Position (MAP) terminal
! Service Orders (servord) utility
! Switch Translation Guide
! Automatic Call Distribution (ACD)
! other switch administration and monitoring tools
PC experience or knowledge
Knowledge of, or experience with, the following PC products is of assistance
when administering the Symposium Call Center Server:
! Microsoft Windows 2000 or Windows XP
Other experience or knowledge
Other types of experience or knowledge that might be of use include
! TCP/IP networking
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