Nortel Networks DMS/MSL-100 Uživatelský manuál stáhnout pdf (Strana 131)

Symposium and DMS/MSL-100 Switch Guide 131

April 2004 Glossary

Simple Network Management Protocol

A systematic way of monitoring and managing a computer network. The SNMP

model consists of four components:

! managed nodes, which are any device, such as hosts, routers, and printers,

capable of communicating status to the outside world via an SNMP

management process called an SNMP Agent

! management stations, which are computers running special network

management software that interact with the Agents for status

! management information, which is conveyed through exact specifications

and format of status specified by the MIB

! Management Protocol or SNMP, which sends messages called protocol

data units (PDUs)

site

A system using Symposium Call Center Server that can be accessed using SMI.

skillset

A group of capabilities or knowledge required to answer a specific type of call.

skillset intrinsic

A script element that inserts information about a skillset in a script. Skillset

intrinsics return values such as skillsets, integers, and agent IDs. These values

are then used in queuing commands. See also call intrinsic, intrinsic, time

intrinsic, traffic intrinsic.

skillset priority

An attribute of a skillset assignment that determines the order in which calls

from different skillsets are presented to an agent. When an agent becomes

available, calls might be waiting for several of the skillsets to which the agent

belongs. The server presents the call queued for the skillset for which the agent

has the highest priority.

standby

In skillset assignments, a property that grants an agent membership in a skillset,

but makes the agent inactive for that skillset.

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Nortel Networks DMS/MSL-100 Uživatelský manuál Strana 131