Nortel Networks DMS/MSL-100 Uživatelský manuál stáhnout pdf (Strana 21)

Symposium and DMS/MSL-100 Switch Guide 21

April 2004 Getting started

! A CDN has a default ACD group, which is datafilled on the switch.

The default ACD group is datafilled in table ACDGRP.

! A CDN can have the following states:

! Controlled

Incoming calls are handled by Symposium Call Center Server. For an

example of controlled call routing, see “Call routing in controlled and

default mode” below.

! Default

Incoming calls are routed to the default ACD group. For an example of

default call routing, see “Call routing in controlled and default mode”

below.

! Revert to Default

All incoming calls and existing calls in the CDN queues are routed to the

default ACD grou

In addition, the state can be set by Symposium Call Center Server or the

switch.

! To apply MUSIC to a CDN by Symposium Call Center Server, the AUDIO

option must be datafilled in table ACDGROUP.

! The current limit of the number of calls on a single CDN queue (DMS

switch) is 512.

Call routing in controlled and default mode

The diagram on the next page illustrates how calls can be routed in both

controlled and default mode. The text following the illustration explains how the

call is processed depending on whether it is routed through controlled or default

mode.

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Nortel Networks DMS/MSL-100 Uživatelský manuál Strana 21